last updated: 16 October 2026
What you are buying
HeartOn Premium is a digital service: it unlocks more cards and features in the HeartOn app. There is nothing physical, so nothing is shipped. The price, and how long Premium lasts, are shown before you pay.
- In the app, Premium is a subscription through Google Play or the App Store. It renews automatically until you cancel it.
- On this website, Premium is a pass for a fixed period, shown before you pay. It doesn’t renew. Buying again while it is active extends it.
Delivery
Premium is added to your HeartOn account as soon as the payment is confirmed, usually within a minute. Open the app and sign in with the same account you used to pay. If it hasn’t appeared within an hour, write to hearton1.in@gmail.com with your order or payment reference and we will sort it out.
Cancellation
- Bought in the app: cancel any time in your Google Play or App Store subscription settings. Premium stays on until the end of the period you have already paid for, and you won’t be charged again. Cancelling stops future renewals, but it isn’t a refund. Deleting the app or your HeartOn account doesn’t cancel the subscription.
- Bought on this website: the pass never renews, so there is nothing to cancel. Premium simply ends when the pass does.
Refunds for website purchases
We don’t give refunds because you changed your mind, so please check the price and period before you pay. We refund a website purchase only when something went wrong:
- Your payment failed, but money was taken. Banks and UPI apps usually return this on their own within a few working days. If it hasn’t come back, write to us and we will get it refunded.
- You were charged twice for the same purchase. We refund the extra payment.
- You paid for Premium but it never arrived, and we can’t fix it. We refund the payment in full.
Refunds are made through Razorpay to the method you paid with. Banks usually take 5 to 7 working days to show it. When a purchase is refunded, the Premium it added is removed from your account.
Refunds for purchases in the app
Payments made through Google Play or the App Store are taken by Google or Apple, and refunds follow their policies. Request one from Google Play or from Apple’s “Report a Problem” page. We can’t refund those payments ourselves, but we’re happy to help if something went wrong. Remember that cancelling a subscription stops future renewals; it isn’t a refund.
How to ask
Write to hearton1.in@gmail.com from the email address or with the phone number of your HeartOn account, and include the order or payment reference from your receipt. We reply as soon as we can. See also the Terms of Service.
Nothing in this policy limits rights you have under the law.